I learned very quickly as I moved into this business full-time that managing my customers’ expectations is huge. I want you to be happy working with me, but I also need you to know what my limitations are.
So here are a few things to know about The E&M Wood Shop…
My customers are a HUGE priority.
If I don’t have happy customers, I don’t have a business. So I assure you, I’m doing everything in my power to make sure you get your order and are happy with it.
I am a one-man wood shop.
This is super important for you to know. I don’t have anyone else running my marketing, managing finances, doing any builds, packaging, or finishing. It’s all me.
So if there’s a hiccup somewhere in the shop, or an order takes longer than expected, there might be a delay. I’ll do everything in my power to avoid that, but I am just one guy with a bunch of tools here. Occasionally, there could be a delay. I’m only human, and stuff happens. It doesn’t mean I’m disappearing with your money or intentionally trying to screw you over.
I am a husband and a father to two young kids.
My family is super-understanding, but I don’t like to take advantage of them. If you found me on Facebook, you might be sending me Facebook Messages at all hours of the day. I don’t manage my Facebook Messages constantly. I do it at set times.
That also means that, generally speaking, my nights and weekends are for my family. If you send me a message on Saturday morning, I MIGHT be able to respond that day, but I might also wait until Monday. My family doesn’t want me sitting on my phone or laptop answering customers when I should be spending time with them.
Sometimes I will pop in and work with some messages if I have spare time, or run down to the shop for an hour and knock out some work.
But if you don’t hear from me right away, just be patient. I do have a life outside of this wood shop.
You do not want me to rush your order.
I will always be trying to get your order done on time. But if I have a choice between rushing your order and delaying it, I’m always going to delay it.
Why? Because rushing an order = sloppy work. I know, because I’ve seen it happen too much. If I have to rush your order, you won’t be happy with the finished product. My time will be wasted, your time will be wasted, and you’ll either be left with something you don’t like or an even longer delay while I start over and build you a replacement piece.
I want you to enjoy these pieces for life. I’d rather deal with a little short-term frustration over timing so you can have a piece that will make you happy for decades afterwards.
Grumpy for another week is a fair trade-off for happy for 30 years, you know?
I’m always happy to answer questions.
If you feel out of the loop, or you have a question about how something is being built, send me an email or a message. I’m always happy to help you.
I’m not running off with your money.
This one makes me laugh, because if I wanted to screw somebody out of their money, there are a lot of easier ways to do it than by setting up a fake wood shop.
You’ll have to trust me on this one, but I’m a good guy. I was the ‘A’ student who was terrified of handing in his homework late. I was the nerd in my class – the ‘goody two-shoes’. Ask anybody who went to grade school with me. I was Cory Matthews (any Boy Meets World fans out there?).
I’m not interested in screwing anybody over, because that’s no real way to run a business. If something goes wrong, it’s because a mistake was made. I’m always learning and trying to improve, but I’m human. I’m not going to steal your money and leave you with nothing. Promise.